Privacy Policy
Last updated: January 26, 2025
This Privacy Policy describes how SCIKIQ collects, uses, and protects your personal information.
1. Overview
SCIKIQ, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data marketplace platform.
Our Commitment
We are committed to transparency in our data practices and compliance with global privacy regulations including GDPR, CCPA, and other applicable data protection laws.
This policy applies to all users of the SCIKIQ platform, including data providers, data consumers, and visitors to our website.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company details, phone number
- Profile Information: Professional details, preferences, profile pictures
- Payment Information: Billing address, payment method details (processed securely by third parties)
- Communication Data: Messages, support requests, feedback
- Content: Data products, descriptions, metadata you upload or create
2.2 Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: IP address, browser type, device type, operating system
- Log Data: Server logs, error reports, performance metrics
- Analytics Data: User behavior patterns, platform performance metrics
2.3 Information from Third Parties
- Authentication Services: Information from SSO providers
- Business Partners: Information from integrated platforms and partners
- Public Sources: Publicly available business information
3. How We Use Your Information
3.1 Platform Services
- Provide access to the data marketplace platform
- Process transactions and manage subscriptions
- Facilitate data product discovery and consumption
- Provide customer support and technical assistance
3.2 Platform Improvement
- Analyze usage patterns to improve user experience
- Develop new features and services
- Conduct research and analytics
- Monitor platform performance and security
3.3 Communication
- Send important platform updates and notifications
- Provide customer support responses
- Share relevant product information and offers (with consent)
- Conduct surveys and gather feedback
3.4 Legal and Security
- Comply with legal obligations and regulations
- Prevent fraud and ensure platform security
- Resolve disputes and enforce agreements
- Protect our rights and the rights of our users
4. Information Sharing and Disclosure
4.1 We Share Information In These Situations:
Service Providers
With trusted third parties who help us operate our platform, such as payment processors and cloud providers.
Legal Requirements
When required by law, regulation, or legal process, or to protect our rights and safety.
With Your Consent
When you explicitly consent to sharing your information for specific purposes.
Business Transfers
In connection with mergers, acquisitions, or sale of assets, with appropriate protections.
4.2 We Do NOT:
- Sell your personal information to third parties
- Share your data for marketing purposes without consent
- Provide access to your content without authorization
- Use your data in ways not described in this policy
5. Data Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
Access Controls
Multi-factor authentication and role-based access controls protect your account.
Monitoring
24/7 security monitoring and regular vulnerability assessments.
Compliance
SOC 2 Type II certified with regular third-party security audits.
Important Security Note
While we implement robust security measures, no system is 100% secure. Please use strong, unique passwords and enable two-factor authentication on your account.
6. Your Privacy Rights
6.1 Under GDPR (for EU residents):
- Access: Request copies of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to certain processing activities
- Automated Decision-Making: Opt out of automated processing
- Withdraw Consent: Withdraw consent at any time
6.2 Under CCPA (for California residents):
- Right to know what personal information we collect and how it's used
- Right to delete personal information we have collected
- Right to opt-out of the sale of personal information (we don't sell data)
- Right to non-discrimination for exercising privacy rights
Exercise Your Rights
To exercise any of these rights, contact us at:
Email: [email protected]
Response Time: We respond within 30 days
8. International Data Transfers
SCIKIQ operates globally with infrastructure in multiple countries. Your data may be transferred to and processed in countries other than your own, including the United States, India, and the European Union.
8.1 Transfer Safeguards:
- Standard Contractual Clauses for EU data transfers
- Adequacy decisions where applicable
- Certification schemes and codes of conduct
- Regular assessment of transfer mechanisms
9. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
Account Data
Retained while your account is active and for up to 7 years after account closure for legal compliance.
Transaction Data
Retained for up to 7 years for financial and legal compliance requirements.
Support Data
Retained for up to 3 years to provide ongoing support and improve services.
Analytics Data
Aggregated and anonymized data may be retained indefinitely for business insights.
10. Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Parents and Guardians
If you believe your child has provided personal information to us, please contact us immediately at [email protected] so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
- Email notifications to registered users
- Prominent notices on our platform
- Updates to the "Last Updated" date at the top of this policy
Your continued use of the platform after changes constitute acceptance of the updated policy.
12. Contact Information
Privacy Inquiries
Email: [email protected]
Response Time: Within 48 hours
Data Protection Officer
Email: [email protected]
For: GDPR and data protection matters